1. About this policy

ForenSys handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, why we collect it, and the choices you have.

In this policy, “ForenSys”, “we”, “us” and “our” mean ForenSys Consulting Pty Ltd (ABN 18 653 342 628), trading as ForenSys.

2. Information we collect

The personal information we collect depends on how you deal with us. It may include:

  • contact details you give us, such as your name, organisation, email address and phone number;
  • the content of enquiries and correspondence you send us, including through the enquiry form on this website;
  • information needed to deliver an engagement or training course, such as attendee names and roles; and
  • technical information about how you use the website, such as your IP address, browser and device type, the pages you visit and how you arrived at the site.

We do not ask for sensitive information, such as health information or criminal records, through this website. Please do not send it to us through the enquiry form. Information we receive as part of a forensic engagement is handled under the terms of that engagement and the law that applies to it.

3. How we collect it

We collect personal information directly from you when you complete the enquiry form, email or call us, attend our training, or engage us. We also collect technical information automatically when you visit the website, using cookies and server logs (see section 5).

Sometimes we receive personal information from someone else, for example a colleague who refers you to us or a client who nominates you as a training participant. Where we do, we handle it in line with this policy.

4. How we use it

We use personal information to:

  • respond to your enquiry and communicate with you;
  • scope, deliver and administer our services and training;
  • maintain business records and meet our legal, regulatory and licensing obligations; and
  • understand how the website is used, so we can maintain and improve it.

We do not sell personal information. We will only send you marketing communications if you have agreed to receive them, and you can opt out at any time.

5. Cookies and analytics

This website uses Google Analytics 4, a service provided by Google LLC, to understand how visitors use the site. Google Analytics sets cookies in your browser and collects information such as the pages you view, how long you stay, the device and browser you use, and your approximate location. We use this information in aggregate form and do not use it to identify you.

The website also uses cookies that are needed for it to work, such as those that keep the enquiry form secure.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. More information about how Google uses data is available at policies.google.com.

6. Who we disclose it to

We may disclose personal information to:

  • service providers who help us run our business, such as our website host, email and IT providers, and Google for analytics;
  • our professional advisers, such as lawyers and accountants; and
  • government agencies, courts or others where we are required or authorised by law to do so.

We require our service providers to handle personal information securely and only for the purpose we provide it.

7. Overseas disclosure

Some of our service providers store or process information outside Australia. In particular, information collected by Google Analytics may be processed in the United States and other countries where Google operates. We take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles.

8. Storage and security

Enquiries submitted through the website are sent to us by email and stored in the website’s database. We hold personal information in electronic systems with access limited to people who need it, and we take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

When we no longer need personal information for any purpose for which it may lawfully be used or disclosed, we take reasonable steps to destroy it or de-identify it.

9. Accessing and correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it. Email us at info@forensys.consulting. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why in writing, unless it would be unreasonable to do so.

10. Dealing with us anonymously

You can browse this website without telling us who you are. If you contact us, you may use a pseudonym or remain anonymous where that is practicable, although we usually need your name and contact details to respond to an enquiry or provide a service.

11. Complaints

If you think we have mishandled your personal information, please contact us first at info@forensys.consulting. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with its effective date.

13. Contact

For privacy questions or requests, email info@forensys.consulting or write to ForenSys Consulting Pty Ltd, Canberra, ACT, Australia.